Civium recognises the importance of protecting the privacy of information collected about our clients, and members of the public, in particular information that is capable of identifying an individual (“personal information”). This Privacy Policy governs the manner in which personal information obtained by Civium will be dealt with.
Personal Information
Personal information is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide clients with further services, or to answer or forward any requests or enquiries. It is our intention that this policy will protect all personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
How We Collect Personal Information
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when a client, or member of the public:
- Asks to be placed on one of our mailing lists;
- Applies for a job with us;
- Makes an enquiry about our services;
- Wishes to access relevant Body Corporate Minutes;
- Requests information for a Unit Plan;
- Visits our web site; or,
- Becomes a debtor of the company.
Information provided
Most personal information is provided directly to us, and for a specific purpose.
How we use the information we collect
Personal information submitted to us is used only for the purpose for which it is submitted, unless we disclose other uses in this Privacy Policy, or at the time of collection. Copies of correspondence sent to us that may contain personal information, may be archived for record-keeping and back-up purposes only.
Civium, its employees, and authorised representatives, may use personal information provided to us to contact relevant parties in the future.
We will not sell or pass on any personal information to third parties.
Use of the information for a secondary purpose
Civium may sometimes use the personal information we collect for a secondary purpose. That is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:
- Where the relevant party has consented;
- Where the secondary purpose is directly related to the primary purpose, and we would be reasonably expected to use or disclose the information in such a way, or where we are permitted or required by law, or it is in the interests of public safety to do so.
Correcting information
Clients and members of the public can request that information about them be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold is accurate, complete and up-to-date.
Disclosure
Civium employees and authorised representatives may use email addresses provided for contacting new and existing clients in the future. We will not sell or pass on such addresses to third parties.
Security
Civium strives to ensure the security, integrity and privacy of personal information submitted to us.
Unfortunately, in the case of electronic communications, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information transmitted to us, or from our online products and services. Once we do receive such transmissions, we will also make our best efforts to ensure it’s security in our systems.
In addition, Civium employees and contractors are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to personal information.
Links to external web sites
We provide links to web sites outside of our own, as well as to third party sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our site. Before disclosing personal information on any other website, we advise all clients and members of the public to examine the terms and conditions of using that web site, and it’s privacy statement.